Refund policy
We want you to be happy with your purchase. If something isn't right, here's how returns and refunds work.
Your cooling-off right: Under the Electronic Communications and Transactions Act, you may cancel/return an online order within 7 days of receiving it, without giving a reason, and receive a refund. You are responsible for the cost of returning the item, and it must be unused and in its original condition and packaging.
Standard returns: You may request a return within 14 days of delivery if:
- The item is unused, unworn, and in its original packaging with any tags attached.
- You have proof of purchase (order number or confirmation email).
Faulty, damaged, or incorrect items: If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at flexfoliosupport@gmail.com with your order number and clear photos. We'll cover the cost of return or replacement, or issue a full refund.
How to start a return: Email flexfoliosupport@gmail.com with your order number and reason. Do not send items back before contacting us. We'll confirm the correct return address, as it may differ from our business address.
Refunds: Once we receive and inspect your return, we'll notify you of approval. Approved refunds are processed to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.
Non-returnable items: For hygiene and safety reasons, we cannot accept returns on: intimate items, earrings, personal care products, and any item marked "Final Sale."