Shipping policy
Where we ship: We ship Internationally.
Processing time: Orders are processed within 1–3 business days. You'll receive a confirmation email with tracking once your order ships.
Delivery time: Estimated delivery is 7–20 business days after processing. Some items are shipped from international suppliers, which can extend delivery times, this is normal and your order is on its way even if tracking updates slowly.
Shipping costs: Shipping is calculated at checkout based on your order and delivery location. Any free-shipping thresholds will be shown in your cart.
Tracking: A tracking number is emailed once your order dispatches. If tracking hasn't updated after 7 days, email us at flexfoliosupport@gmail.com.
Customs, duties and import taxes: Some of our items are shipped from international suppliers. Your parcel may therefore be assessed for customs duty, import VAT, clearance or handling fees by the customs authority of the country it is delivered to. These charges are set and collected by that authority and its appointed courier — not by Flexfolio — and they are not included in the price you pay at checkout. Where they apply, they are payable by you, the recipient, and are usually collected before the parcel is released for delivery.
Orders delivered in South Africa: SARS assesses customs duty and 15% VAT on imported online retail orders, including low-value parcels. Your courier or the Post Office will invoice you for anything owed before delivering the parcel.
Orders delivered outside South Africa: Import rules, duty rates and thresholds differ in every country. We cannot advise on, calculate, or predict what your country will charge. Please check your local import rules before ordering if you are unsure.
We are not able to reimburse customs duties, import taxes or clearance fees, and these amounts are not refunded if you later return an order. If a parcel is refused, unclaimed, or returned because customs charges were not paid, We will not be held liable for any issue or problem you incur once goods have been shipped out for delivery, this includes any possible disputes due to customs not being paid, important taxes, or clearance fees, etc. We are not obligated to let you return your purchase or refund you your money but are more than happy to help you track your shipment.
Delays: We're not liable for delays caused by couriers, customs, or events beyond our control, but we'll always help you track down a delayed order.
Nothing in this policy limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.
Delays: We're not liable for delays caused by couriers, customs, or events beyond our control, but we'll always help you track down a delayed order.